EXQUISITE SOLUTION LIMITED
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Our Company and business overview, products & services We are a Business Process Outsourcing (BPO) company, offering Outsourced Call Centre Services as well as Outsourced Human Resource services including Payroll Management, Recruitment and Selection, Corporate Training, as well as offer Short and Long-term Managed Services and Turn-Key Staffing Solutions to companies. What is our USP (Unique Sales Proposition) or what makes us special? Our Brand Values are; Innovative. Passionate. Professional. And these are our key drivers that have always put us on top of the pack in the outsourcing space in the regions we operate in. Our Unique Competitive Differentiator is the exemplary Customer Experience we treat our customers to from our Uganda-Based Multi-Lingual Call Center, the biggest BPO center in the country; coupled with our 15 years’ Experience in the trade; and, most distinctly, our Competitive Pricing; Quality of Service; and Versatility of our teams and systems. Our BPO center seats on massive (thus scalable) company owned Land, deploying state of the Art Call Center Software and we have staff welfare facilities (football pitch, basket ball court etc) where staff relax between shifts, unrivalled by any other player in the region. Besides, we are a multi-Sector company with our services being offered to the Telecom; Financial Services; Logistics; Insurance; Medical and Manufacturing sectors. We are a 24/7 Operation and, as company, we seat along the Equator which fits us into several Time Zones for work sourced from Europe and the Americas. We are an ISO certified company – implementing ISO 9001:2015 Additional information Uganda is a new destination of choice for BPO services and we are the biggest BPO in the country presenting huge experience with a pool of experienced Agents that have served different sectors. The country has been ranked as number 2 after South Africa as country with the best speakers of the English Language in Africa. This, together with the fact that we have good French Speaking Agents, primes us to serve clients from across countries.