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auto-Mate™by Commerce.AI is the industry's first custom built Generative AI Framework to automate Contact Center workflows. Harnessing the power of Generative AI, auto-MATE™ by Commerce.AI includes an extensive pre-built library of automated contact center work flows such as call summaries and auto-QA, next action etc., all aimed at eliminating after-call-work. auto-MATE™ by Commerce.AI automates manual tasks inside the contact center to help organizations super charge operations, enhance service levels and increase efficiencies.