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evaluagent’s award-winning Automated Agent Improvement and Engagement Platform,
evaluagentCX, helps contact centers improve the quality of sales and service interactions and provide an elevated and differentiated Customer Experience (CX).
Every engagement counts when it comes to identifying actionable insights that will improve CX. evaluagentCX is the only platform to connect out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated
Quality Assurance (QA) and agent-improvement workflows.
By acting as a QA co-pilot, evaluagentCX laser focuses QA efforts on the must-monitor interactions, delivering time and process efficiencies and enabling rapid and measurable agent performance improvements through targeted coaching and learning – all whilst ensuring oversight of AI-driven outputs.
Agents are empowered to play an active part in their own learning, with gamification and community features driving engagement and a positive employee experience that rewards, recognizes, values, and actively listens to them.