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Finally, an easy to deploy, easy to use and easy on the budget virtual call center solution. Let TouchTone help you bridge the gap when it comes to your call center needs without breaking the bank. Stop paying for call center features you don’t need or use. TouchTone’s Cloud Call Center goes beyond just voice.
For one low price, in addition to voice and video calling, agents have access to a robust set of tools to connect and collaborate with each other and customers.
Simple to deploy and easy to manage
With no software, hardware or phones to install, setup is easy and allows for seamless integration into existing environments.
No Geographical Limitations
Teams can work across multiple locations while remaining a cohesive unit. TouchTone’s built-in softphone can be accessed via any desktop allowing agents to make and receive calls from anywhere. Features are managed online through a self-managed web portal (via user and admin logins).
With access to dozens of features, receive premium functionality designed to give more flexibility, improve efficiency and provide a better customer experience. Engage with customers with powerful collaboration features like screensharing, video calling, instant messaging and group chat.
No need to call Customer Support. Customers can quickly and easily add and remove users as needed via the self-managed portal.
Dedicated Support In-house provisioning, engineering, billing and 24/7 business support.
- Video Calling/Conferencing
- Application and Screen Sharing
- Interactive Whiteboard
- Instant Messaging and Team Chat
- Personal Virtual Meeting Room
- Callback Information Collector
- Auto Attendants
- Ring Groups
- Ring to Numbers
- Agent Status
- Real-Time Supervisor Dashboards/Reporting
- Call Routing
- Call Records
Additional services available
- Premium dialer/short duration termination and SIP service
- Do-not-call compliance
- STIR/SHAKEN and Robocall Mitigation Database