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Finally, an EASY to deploy, EASY to use and EASY on the budget virtual call center solution.
TouchTone’s Cloud Call Center goes beyond just voice - it delivers premium call center features that can help you fill in the gap when it comes to your call center needs. With no software, hardware or phones to install, setup is quick and allows for seamless integration into existing environments.
A virtual environment ensures flawless operations
- TouchTone’s built-in softphone can be accessed via any desktop
- Easily access and manage features via web portal
- Collaborate and communicate in real-time in real-time anytime, anywhere and from any device
- Video Calling/Conferencing
- Application and Screen Sharing
- Interactive Whiteboard
- Instant Messaging and Team Chat
- Personal Virtual Meeting Room
- Callback Information Collector
- Auto Attendants
- Ring Groups
- Ring to Numbers
- Agent Status
- Supervisor/Agent Portal
- Call Routing
- Call Records
- Easy to deploy and manage – easily integrate into your existing call center environment
- No software, hardware or phones to install. TouchTone’s built-in softphone can be accessed via any desktop.
- No geographical limitations - teams can work across multiple locations, allowing employees to work from anywhere.
- Manage features online at any time (user and admin logins)
- Reporting, monitoring and analytics
- Scalable – add/remove users as needed quickly
- Carrier diverse and geographically redundant network to ensure excellent quality on every call
- Dedicated in-house provisioning, engineering, billing and 24/7 business support.
Additional services available
- Premium dialer/short duration termination and SIP service
- Do-not-call compliance
- Robocall Mitigation Database