Previse Solutions LLC
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Previse is an IT Products and Services company headquartered in MD. We have exceptional reviews from all our clients. They’re happy with us since we always deliver on time/budget. We provide complete Information technology (IT) solutions, engineering & staffing services to the commercial sector, private and Federal clients. Previse is an SBA certified 8(a) and DC registered MBE, Small, Disadvantaged Business. Our services include Agile development, BPO and application support services that are high quality and cost effective. Our OmniDesk (www.myomnidesk.com) customer experience platform is a unified desktop that provides contact centers with a modern and highly effective platform to run your operations. OmniDesk is a full stack contact center solution with IVR, Desktop, Workforce Management, 360 degree view of the client, ticketing, quality management, Intelligent reporting, and AI based workflow management that takes the guess work out of an Agent’s customer interactions. OmniDesk will reduce you call center costs by 30% or more while greatly improving quality and customer experience.