NTI (National Telecommuting Institute)
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NTI is a national nonprofit founded in 1995 to help disabled Americans and veterans find work-at-home jobs. We help Americans with disabilities of all kinds--from spinal cord injuries to cancer, from PTSD to asthma. Our process is simple: -We partner with companies who need call center agents, customer service representatives, or IT help desk technicians. -We provide free training to disabled Americans, as well as their family caretakers, that teaches them to be at-home agents. -When our contracted employer-partners need agents, we connect them with pre-screened and qualified agents who are ready to work and have the skills needed. Every qualified applicant is paired with a personal Job Coach at NTI who acts as a “friend at work,” provides needed support through training, applying for jobs, interviewing, and accepting a job offer all the way through the first 90 days of employment. This means our employer-partners know their new employees have someone to help them navigate the ins-and-outs of working with a disability. And the disabled Americans we serve know they have a resource to find answers, get help, and have ongoing training. It's a win-win situation! Employer-partners can hire agents directly onto their payroll, or NTI can remain the employer of record. Either way, companies get great agents with lower-than-average attrition. NTI also offers BPO services. We are great at answering overflow calls and running needed seasonal operations to help companies scale when needed.