FH Cann and Associates (FHC)
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FH Cann and Associates (FHC) is a woman-owned business established in 1999 providing contact center and business process outsourcing (BPO) solutions. We manage all inbound/outbound communications using an omni-channel approach which allows your customers to communicate using their preferred method whether it be via mail, telephone, email, text, or webchat. We maintain a robust compliance management system (CMS) and have proven experience scaling high volume operations providing skilled and knowledgeable agents using a customer centric approach. Our program can be designed for agents to work from your system or our contact center platform. Our inbound contact center services can manage all inbound inquiries or assist with managing overflow call volumes. Using our outbound contact center services allows us to gather or verify information, resolve issues, and provide customer care support. Agents adhere to specific scripting or share predetermined messaging to optimize results. Speech analytics provide the tools necessary to monitor and score all customer telephone interactions. Our business process outsourcing (BPO) services provide tailored back-office solutions throughout the customer life cycle with unique workflows based on proprietary analytics. Improving efficiency allows our partners to internally allocate resources to more productive areas of their organization. FHC’s security certifications include FISMA, NIST- 800-53 standard and PCI DSS compliant. We also comply with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs). These guidelines are the most stringent in the country and are issued by the United States Department of Defense to prevent data loss/intrusion or any cybersecurity attacks.