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Balto is the #1 Real-Time Guidance platform for contact centers. Balto is centered around a simple truth: Better conversations make more money. Powered by AI, Balto scales best practices to agents with the push of a button and gives immediate insight into what`s working and what`s not. Founded in 2017 and based in St. Louis, Missouri, Balto has guided over 100 million conversations around the world.
Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time. With Real-Time, you`ll be able to:
Guide every agent to say the right thing, live on every call, in real-time
Drive immediate agent improvement by coaching the right calls in real-time
Automatically scores 100% of calls so you can focus on improving conversations - not on scoring them
Visit Balto.ai to learn more and to schedule your demo today!