Authvia

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Authvia is an innovative SaaS company at the forefront of mobilizing commerce with patented text-to-pay technology revolutionizing how businesses and consumers engage and transact. Their patented TXT2PAY® solution seamlessly orchestrates finance, communication and technology to support and secure transactions via text messaging and other message-based communication channels, such as SMS, chat, or WhatsApp.

CREATE A MORE SECURE PAYMENT EXPERIENCE
TXT2PAY offers a safer, more secure payment experience with the highest level of PCI compliance. Customer credit card information bypasses your business and employees, eliminating fraud opportunities and data breach concerns. Agents send payment requests via text and customers make their payment immediately, without sharing private payment information over the phone, eliminating PCI compliance risk and call center fraud.

REDUCE CUSTOMER PHONE CALLS FOR PAYMENTS
Text payments and reminders don’t just add convenience to the billing experience, they reduce incoming calls for payments over the phone. Text call deflection offers a better customer experience—removing the frustration of interactive voice response systems—and helps staff connect with more customer questions at once.

EVEN WITH A CALL CENTER INTERACTION, CONSUMERS WOULD PREFER TO MAKE PAYMENTS VIA TEXT. More than 80% of consumers want to use their phones or another online platform to make payments.

UNFORTUNATELY, THE PROCESS MOST CALL CENTERS USE FOR COLLECTING PAYMENTS CREATES SEVERAL PROBLEMS:

•Collecting credit card information directly from customers over the phone increases risk of internal fraud

•Transferring a call to a vendor to take payment can add between $20 - $30 an hour per vendor employee to your costs

•Using IVR-based solutions creates frustration with customers—81% of customers report that they have abandoned a call as soon as they reached an IVR

•Transferring a call reduces your CSAT by 12% and your FCR by 16%

•Handling customer credit card data in any way adds the burden of PCI DSS compliance to you and your team

Stop by our booth or schedule a meeting with us to learn more!

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