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Aportio’s InboxAgent is an AI-based tool that reads incoming text requests to Contact Centres and IT Service Desks. InboxAgent achieves high accuracy levels, served up pre-trained for your industry. Uniquely, Aportio’s InboxAgent covers email exceptionally well! You receive insights - sentiment, urgency, intent AND topic, so you can hone-in on the issues that concern your customers. We assign queries to the right team, log in your system of record, and/or initiate automations without human intervention.