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Annova: Offering better value by combining domain-specific expertise with AI-driven tech.
In today's virtual world, a quality conversation with customers is more important than ever before. Technology is opening up new frontiers, with Metaverse, AI, and more, but still, the human touch remains critical. It’s that human touch that fills the void that's visible only to a keen eye. And hence contact centers are ever more critical - to continually improve human connection and engagement.
We at Annova Solutions, are meeting these enhanced expectations for our customers by harnessing the latest in technology. Our focus is simple – better value for our clients, and we deliver this by deploying superior talent, refined business processes, and stringent quality standards. At Annova - we simply call it "Human in the loop".
"Human in the loop" is not just about a phone call or the accent, or the pleasantries exchanged. It's about doing the right thing for our customers - with rigor, excellence, and outcomes. For example, with one of our US Healthcare clients for over 4 years - we have domain experts, and over 400 people and we are ready to scale further. We are proud to say that we've impacted business outcomes positively - data capture from remote locations, bug-free record processing, and the quickest turn-around of transactions - resulting in real savings for our customers and the end-users. This is what customers of our customers have come to expect - a human touch.
With an experience across multiple industry verticals, we are continuously looking for innovative ways to simplify and enhance the customer experience. If you are looking for a business partner who will make a difference, reach out. You will appreciate what you hear about us, that's an assurance.