Colin Taylor
ApexCX, Customer Experience Support Services
CX and Contact Center Pioneer, Advisor, Author, Speaker, Innovator, Investor
A leading contact center, inside sales, and CX pioneer and expert, Colin has been regularly recognized as a leader in the CX, Contact Center, and Customer Service space. Colin has been recognized as #5 in a global ranking of the Customer Service 100, Top 15 and Top 50 Customer Experience CX Influencers, Top 16 Contact Center Tweeters to follow, and Top 50 Customer Service Blogs and Websites for Business. Colin is a recipient of 30+ awards for contact center excellence on two continents and more.
With a career beginning in working on the phone selling magazine subscriptions, Colin provided freelance creative consulting, spent 18+ years building and running a large BPO. In 2003 Colin established The Taylor Reach Group, Inc. and led the company to success in contact center and customer experience consulting, with resources in the US, Canada, Europe, and Asia. We have worked with Fortune 500 clients on three continents.
Taylor Reach helped many organizations including; Lululemon, the NBA, Mercedes-Benz, Nike, Fortis BC, Fender, Caterpillar, Republic Services, HBC, Carter''s, Aldo, the Lung Association, Red Cross, and governments (City, State, Province, and Federal) in Canada, the US and Dubai, UAE.
In May of 2022 The Taylor Reach Group, merged with SKWeston Company to become ApexCX where Colin continues to innovate and help organizations improve their customer interactions as a Founder.