Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Masterclass: Next-Level Agent Productivity

Masterclass Sponsored by FIN

How to Use Data to Drive Next-Level Agent Productivity and Contact Center Outcomes



Get a head start on learning how contact centers today adapt and operate in increasingly complex environments. FIN is going to give expo attendees the chance to learn how leading companies are turning their contact centers into a strategic advantage, reducing handle times and keeping agents engaged, while improving customer outcomes. Reserve your seat with FIN now to learn more about managing BPOS, utilizing data, how to replicate your best agent & more! 

This masterclass series will cover how best-in-class companies use data and insights to identify opportunities, drive improvements, and demonstrate ROI. Reserve your seat with FIN now to learn how your business can improve with a 25% reduction in average handle time, 16% increase in agent utilization, and more. You will leave prepared with a toolkit of best practices around agent coaching, contact center technology, and policies and procedures that drive measurably better results.

FIN is a proud sponsor of Call & Contact Center Expo. Masterclass attendees will be entered to win a 4-day trip to Lake Tahoe!! Subject to the terms and conditions. Get the most out of your attendance at Call & Contact Center Expo by reserving your seat in this limited time Masterclass by FIN.