Theater Hall 5

11.00 - 11.30

Alexa Kaltenberg and Jennie Norviel - Rubrica Testing

Ensuring your candidates are able to empathize and communicate with your customers not only makes their jobs easier but also results in happier customers. This can easily be done with pre-hire language testing. But how do you know which testing solution is right for your organization? In this presentation, we will discuss the importance of including language assessment before your hiring process. Participants will learn how language testing can improve the quality of your candidate pool, types of assessments on the market, and some important questions you should ask a testing provider.

11.45 - 12.15

Eric Engbers - Signalmash

Let’s talk about text, an open-format presentation to answer the questions that really matter to you. Despite SMS being around for many years, it remains one of the most effective communication channels for customer outreach and engagement. Technology improvements are making SMS a more accessible option for business communications, but consumer SPAM frustration and market movements are resulting in tightened oversight while increasing industry compliance confusion.

12.30 - 13.00

Ofer Ronen - Tomato.ai

Generative AI is taking the world by storm, helping humans perform their jobs better. Come hear about the different ways generative AI is starting to be used at contact centers to improve results. From automated call summaries, to virtual agent enhancements, to enhancing email support, to clarifying the voices of human agents. A broad set of use cases for generative AI will be presented and explored.

13.15 - 13.45

Brian Podolak - Vocodia Holdings

Discussing the Bernoulli''s Principle and how it can be applied to scale Sales in a company.

14.00 - 14.30

Jay Prakash Kommu - SmartBots AI

Design strategy to build your digital workers. Conversational AI Project Execution. What next after launching a digital worker? How to ensure you have the right tools to build your digital worker

14.45 - 15.15

Naveed Patel - Scalepex

One of the biggest advantages of nearshore call centers is their proximity to the United States. By operating in countries such as Mexico, nearshore call centers offer a number of advantages over offshore call centers. Reduction in cultural barriers, alignment to our time zones, bilingual, easy access, and cost savings.