Sponsored by


Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Vern Fernandez: Speaking at the Call and Contact Center Expo USA

Vern Fernandez


How Real-Time Actionable Customer Sentiment Can Improve your CX

Jabra’s newest AI-powered contact center software solution, Engage AI, brings tone and sentiment into the customer and advisor experience. It focuses on two newer KPIs - Customer Sentiment and Advisor Tone, both of which use tone-of-voice analytics to uncover the true nature of the customer experience. Discover how Engage AI and Jabra headset solutions interact in real time for better customer satisfaction.