Confirmed Speakers

All Speakers

Keynote
Speakers

Paola Cavallero

Smile CX

Solving the Dilemma: Tech Driven Interactions for Efficiency on Human Governance?

Larry Longhurst

VERIDAS Digital Authentication Solutions S.L.

Voice biometrics streamlines agent verification, ensuring efficient benefits delivery.

Kevin Hayden

Thrio

Leveraging AI to improve Human Interactions

Michael Puccinelli

SingleComm

SingleComm 101

Nate Joens

Structurely

AI Call Centers: Boost Connections with Text, Calls & AI

Greg DeVore

ScreenSteps

Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster

Sanjeev Sahni

eGain

The Knowledge Foundation: Take GPT from Transformer to Transformation

Patricia Thaine

Private AI

Building Customer Trust in the Generative AI Era

Jason Ten-Pow and Sean Albertson

bespokeCX

How top brands map customer journeys to improve customer loyalty and reduce customer effort

John Ortiz

MiaRec, Inc.

Revolutionizing Quality Assurance: The Power of Generative AI

Isaac Shloss

Contact Center Compliance

Caller ID Mislabelling & Remediation Challenges | STIR/SHAKEN Updates

Derek W. Roush

VocalPoint Consulting

3 Ways To Avoid a Nightmare Vendor Scenario

Erica Dorosin

Arise

The Future of CX: From Experience to Customer Elevation

Thomas O’Banion

First Orion

Optimizing Efficiency and Security in the Call Center

Vijai Shankar

Uniphore

Building Your AI Blueprint for Customer Experience

Shelley Dunagan

Transaction Network Services (TNS)

Reach Customers. Close Business

Ken Kalb

RowBotAi

Agent Assist in a Real-World Contact Center

Chris Mounce

Evaluagent

Mapping Mastery: Navigating the journey from new agent to expert

Barbara Dondiego

AVOXI

Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure

Simon Black

Awaken Intelligence Limited

How to transform your agent and customer experience with real-time interaction guidance and Generative AI

Yalim Eristiren and Jeffrey Guymon

SESTEK

Let Knovvu Analytics & AQM help you in your journey for a Great CX & EX

Itamar Arel & Adam Earle

Tenyx

Empowering Contact Centers: Conversational AI - Transitioning from IVR to AI Voice Agents

Kamala Manju Kesavan - Session 1

Visa

A Journey of Customer-Centric Digital Transformation with Cloud and AI Integration

Astha Purohit

Walmart

Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support

Aditya Kejriwal

Cardinal Health

Managing Customer Experience in Healthcare

Juan Rojas

BigProfiles

AI & Telesales: Strategies to Enhance Revenue with Predictive Modeling

Milind Pansare

Observe.AI

Just Say NO To Gen AI FOMO: 5 strategies you can trust to improve CX, increase efficiency, and ensure compliance, security and data privacy with huma

Namratha Nandagopal and Joshua Schechter

Amelia

Transforming Customer and Guest Experience with Conversational AI at Scale

Andy Pandharikar

Commerce.AI

Generative AI - Best Practices for Automation

Brandon Greene

CCT Solutions

How AI can enhance CX in the call center

Jennie Norviel

Rubrica Testing

Assessing Language and Communication Skills Before You Hire

Lance Fried

Nextiva

Unlocking Instant Value: Transforming Contact Centers with Generative AI

Rod Edwards

Laivly

Overcoming The Top 5 Barriers To AI & Automation Adoption in CX

Adam Boelke

Alignment Advantage Group

7 Proven Culture Principles to Proactively Optimize Performance

Rohan Sharma - Session 1

Zenolabs.AI

How CXOs Are Capitalizing on AI to Transform Cost Centers into Revenue-streams

Cheryl Odee Helm

Helm Communications, Inc.

Metrics that Matter: Ensuring Measurable Success in CX, EX, BO

Kevin Leman

Flexday

Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions

Michael Cibelli

Poly AI

The Contact Center Of The Future: How AI, Data, and Automation Will Meet To Yield The Best Customer Experience

Raj Wadhwani

CONTACTCENTERWORLD.COM

Getting the mix right for a world class Contact Center

Dennis Wakabayashi

Global Voice of CX

The United World of Empathy, Innovation and Customer Experience