Director of Consumer Sales, Service & Multilingual - Verizon
About Tom Nugent
Tom Nugent is a seasoned leader with a diverse set of experiences and skills. Currently, he is the Director Consumer Sales and Service leading over 800 employees in the NY Metro and Multilingual centers. He and his team acquire and support residential customers by connecting them to world class communication and entertainment services.
Previously, Tom led over 1,100 Network Operation employees across Northern NJ and Eastern PA. He and his team built fiber infrastructure to tens of thousands of customers while installing and servicing residential and business customers. They improved the customer experience to be a competitive advantage.
Prior to joining Network Operations, Tom spent most of his career developing Sales and Marketing leaders. He was Verizon’s Enhanced Communities National Sales Director championing change and driving successful business relationships with multi-dwelling communities, single-family planned developments and multi-tenant business units.
While with Enterprise Business Solutions, Tom was the National Sales Director responsible for leading an organization of inside sales professionals that proactively managed mid-sized business clients. Prior, Tom was the Northeast Sales Director leading an organization of both inside and field based teams across New York and New England.
Tom spent multiple years as a business development executive in Verizon’s Strategic Alliance Marketing organization. He developed and executed mutually beneficial initiatives with Cisco and EDS while evaluating other potential partnerships to grow the business.
Tom began his career with GTE in 1995. He earned his undergraduate degree from the University of South Florida and he has continued his executive development studies through corporate sponsored programs in partnership with Duke, UNC and the University of Maryland. He is a 5 time President’s Club Winner and public speaker for Verizon.
Currently, Tom resides with his wife and two children in Chester, New Jersey.