THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Tom Cella: Speaking at the Call and Contact Center Expo USA

Tom Cella

Chief Technology Officer  -  OmniLegion Technologies

Optimize Customer Experience Using Amazon Connect (Voice, chat, AI)

Amazon Connect has recently become a hot topic in the Customer Experience world and has now become a bona-fide low-cost alternative for organizations looking to wade into next generation features such as AI and Machine Learning. Come spend some time with us and learn how easy it is to build a full Omni-Channel contact center that rivals the competition including voice, chat, AI and more all within Amazon Web Services. We will also review a case study of an online bill pay company who replaced multiple platforms with Amazon Connect to realize immediate cost savings of 50%.