Using Behavioral Science to Enhance Call Center Performance
Learn how behavioral science and “nudges” can provide huge ROI by improving call center efficiency and conversion rates, including specific case studies
About Suzanne Kirkendall
Suzanne Kirkendall, MPH is CEO, North America at BVA Nudge Consulting. She specializes in marrying the worlds of psychology, public health, and behavioral economics to craft impactful behavior change solutions.
Prior to joining BVA Nudge Consulting, Suzanne co-developed an industry-leading Social Science group at global marketing network, McCann Health. She completed her Master of Public Health at Columbia University’s Mailman School of Public Health, where she enjoys returning to deliver visiting lectures on behavioral economics and choice architecture.
Outside of work, Suzanne enjoys several volunteer roles: on Columbia Mailman’s Alumni Board, The Good Listening Poet’s Client Experience Committee, and leading the NYC Chapter of Action Design Network.