The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Nigel Thorley and Tony Burgess: Speaking at the Call and Contact Center Expo USA

Nigel Thorley and Tony Burgess

Atos Worldline & Unify

Re-humanising the contact centre

Automation, AI and digitisation are changing the contact centre beyond recognition, delivering potentially unprecedented productivity improvement. However, contact centres are there to help people engage with brands, and thus we need to recognise the potential of the human. Technology has its place, but what is paramount is creating a personal experience that is excellent for the customer and agent alike.