Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Stephen Baer: Speaking at the Call and Contact Center Expo USA

Stephen Baer

ELB Learning

Level-Up Your Call-Center Customer Service Training with Gamification

When agents are happy, customers are happy. According to a recent TalentLMS Survey, 87% of employees believe that Gamification makes them more productive, 84% more engaged and 82% happier at work. The result? Lower turnover rates and improved customer experiences.

Learn how an omnichannel multi-billion dollar call-center company leverages gamification and training games to motivate and train their 300,000 employees worldwide.