Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Spencer Wiedeman: Speaking at the Call and Contact Center Expo USA

Spencer Wiedeman

Head of Go to Market  -  Airkit

Lowering Your Cost to Serve with Digital CX Automation

Customers have gone digital fast, but most companies have not been able to keep up. As a result, contact centers are flooded with high call volumes for routine requests like order status. To meet increasing call volume, companies are scaling with headcount. This drives up costs while hurting CX.

Learn how to offload your contact center by transitioning to digital self-service to lower your cost to serve, and boost CSAT.