The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Simon Beeching: Speaking at the Call and Contact Center Expo USA

Simon Beeching

Syntec CardEasy

Securing card payments in call centres, whilst improving customer experience

New international guidelines on payment card data security and Syntec’s own consumer research confirm that ‘DTMF’ keypad payment by phone technology is the new standard for call & contact centres.

Consumer reluctance to read out card details over the phone is not surprising given widespread data breaches, so the industry best practice, case studies and demos included in this seminar will explain this solution to both consumer expectations and also PCI DSS compliance, with benefits for customers and contact centre operations alike.