THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Shai Berger: Speaking at the Call and Contact Center Expo USA

Shai Berger

Co-Founder & CEO  -  Fonolo

How to Foster Agent Engagement in a Hybrid Contact Center

Despite advancements in automation, people remain fundamental to the contact center. As we continue to embrace remote work, it will become increasingly important to make sure your agents are given the support they need, regardless of their set-up.

This session will introduce the fundamentals of fostering call center agent engagement. Learn about key strategies, investing in the right technology, staying ahead of trends, and the impact to your bottom line.