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April 26th & 27th 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Sara Joy : Speaking at the Call and Contact Center Expo USA

Sara Joy

Head of Experience & Design of Business Operations  -  AT&T

Simplifying the Complexity to improve Customer Experience

For Ages, Humans have used the study of patterns to make sense of the world around them. In these times of ever evolving technology and AI/ML how might we leverage patterns in simplifying and creating delightful customer experiences.

About Sara Joy

Sara Joy is an inspiring User Experience and design thinking leader. She started her professional journey as an Architect and later leveraged her expertise in design to create innovative digital experiences at scale. Currently she is the head of experience design strategy at AT&T business, where she is focused on improving customer and employee experiences through technology transformation.