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Las Vegas Convention Center

April 24th & 25th 2024

Apr 24 & 25 / 2024

LVCC, Las Vegas

Sara Joy : Speaking at the Call and Contact Center Expo USA

Sara Joy

Head of Experience & Design of Business Operations  -  AT&T

Simplifying the Complexity to improve Customer Experience

For Ages, Humans have used the study of patterns to make sense of the world around them. In these times of ever evolving technology and AI/ML how might we leverage patterns in simplifying and creating delightful customer experiences.