The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Sam Boyle: Speaking at the Call and Contact Center Expo USA

Sam Boyle


The Future of Intelligent Customer Service

In this session we will provide an overview of the current technological innovations taking place within online customer service, along with the most recent efforts to render self service more powerful without alienating the user.
This seminar will cover chatbots, both the good and the bad, how to leverage key learnings and user feedback, and how to judge if a user query can in fact be solved through technology and automation, or whether human intervention is still required.