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Las Vegas Convention Center

April 26th & 27th 2023


Apr 26 & 27 / 2023

LVCC, Las Vegas

Sabrina Baksh & EJ Bowen: Speaking at the Call and Contact Center Expo USA

Sabrina Baksh & EJ Bowen

Sabrina Baksh – Vice President | EJ Bowen – Chief Executive Officer |  -  Upstream Works Software & OmniLegion Technologies

Elevate the Agent Experience with AI and Automation

The importance of the agent desktop in improving CX is often understated. As businesses look to transform CX, it’s important they focus on elevating the agent experience by going beyond desktop essentials with AI and automation to simplify and improve experiences for both agents and customers.

Join us for a discussion on optimizing the agent desktop experience with a flexible platform that enhances CX, embraces automation and operationalizes AI.