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Apr 24 & 25 / 2024

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Sabrina Baksh & EJ Bowen: Speaking at the Call and Contact Center Expo USA

Sabrina Baksh & EJ Bowen

Sabrina Baksh – Vice President | EJ Bowen – Chief Executive Officer |  -  Upstream Works Software & OmniLegion Technologies

Elevate the Agent Experience with AI and Automation

The importance of the agent desktop in improving CX is often understated. As businesses look to transform CX, it’s important they focus on elevating the agent experience by going beyond desktop essentials with AI and automation to simplify and improve experiences for both agents and customers.

Join us for a discussion on optimizing the agent desktop experience with a flexible platform that enhances CX, embraces automation and operationalizes AI.

About Sabrina Baksh & EJ Bowen

Sabrina Baksh

Sabrina Baksh leverages over 20 years of experience in solutions software and is highly skilled in business and sales strategy for enterprise and contact center software. As an Upstream Works leader, she is known for her passion and commitment to delivering results-focused solutions that improve the bottom line of partners and customers.

EJ Bowen

EJ Bowen brings 20+ years of technology experience across various verticals and industries to his customers. He acts as a strategic consultant for small to enterprise-level customer experience teams, helping them diagnose their current issues and define how to optimize their customer experience. His work has transformed CX organizations, giving him a unique perspective on the industry and where it is going.