THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Robin Bortz: Speaking at the Call and Contact Center Expo USA

Robin Bortz

Phonexia

Remote Communication Is Here to Stay: Make It Easier with Biometrics

Covid has changed the way we live and work. Digital interactions and call center activities have increased greatly, and elderly populations who would prefer to interact in person are now connecting remotely with the challenges of PINs and
passwords. Security, costs, and user experience are still a challenge. This session looks at this landscape, examines what both customers and businesses would like, and showcases the capabilities needed to achieve this.