VP of Global Sales & Alliances
Contact Center AI & Compliance in the New World of Work
The new world of work has changed everything. Tune into this session to learn more about how Contact Center AI is shaping the future of mitigating compliance risk by enabling deeper sentiment insights, data-driven agent evaluations, and augmented coaching workflows. With Observe.AI, support teams can automatically evaluate & analyze 100% of customer interactions to provide an all-round view of the voice customer experience, and proactively tailor compliance training.