THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Pete Lee: Speaking at the Call and Contact Center Expo USA

Pete Lee

VP of Global Sales & Alliances  -  Observe.AI

Contact Center AI & Compliance in the New World of Work

The new world of work has changed everything. Tune into this session to learn more about how Contact Center AI is shaping the future of mitigating compliance risk by enabling deeper sentiment insights, data-driven agent evaluations, and augmented coaching workflows. With Observe.AI, support teams can automatically evaluate & analyze 100% of customer interactions to provide an all-round view of the voice customer experience, and proactively tailor compliance training.