Chief CX Evangelist
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Changes in the way customers interact have transformed the role of the contact center. Customer expectations aside, fragmented implementations of omnichannel and siloed technology strategies have created disjointed and frustrating experiences for customers and businesses alike. Add rampant wage inflation and the great resignation, and you’re actually paying more for delivering a poorer customer experience. For many years, we have aspired to have world-class contact centers, but do customers want that anymore? What do customers really want? Come hear from Nuri Gocay, Cisco’s Chief CX Evangelist, as he describes the new role of contact centers in a larger digital strategy, and how proactive digital customer engagement can provide better outcomes for both you and your customers.