Nir Simionovich - Virtual
Contact Center Work from Anywhere - Keep Using What You Have
Work from anywhere (WFA) is no longer a perk – it is a MUST. Your staff are prohibited from coming in, but the need to ensure customer care hasn’t changed – actually it increased. Cloud based solutions are awesome – but can be intrusive and costly. This case study-based session covers enhancing your existing on-premise contact center, using existing workflows & reporting tools, enhancing services with WFA capabilities without a capital expenditure.