Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Nir Simionovich - Virtual: Speaking at the Call and Contact Center Expo USA

Nir Simionovich - Virtual

CEO  -  Cloudonix, Inc.

Contact Center Work from Anywhere - Keep Using What You Have

Work from anywhere (WFA) is no longer a perk – it is a MUST. Your staff are prohibited from coming in, but the need to ensure customer care hasn’t changed – actually it increased. Cloud based solutions are awesome – but can be intrusive and costly. This case study-based session covers enhancing your existing on-premise contact center, using existing workflows & reporting tools, enhancing services with WFA capabilities without a capital expenditure.