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Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Nicole Culver: Speaking at the Call and Contact Center Expo USA

Nicole Culver

Director of Product Marketing - Authentication  -  Pindrop

The Future of Call Center Authentication and Fraud Detection

As criminals get smarter in how they break through traditional contact center systems, businesses need to get smarter about how they protect their customers. Being able to reduce the reliance on knowledge based authentication systems, PINs, and one-time passcodes that are easily compromised not only gives businesses the trust they need to proceed, but also gives their customers a better experience.