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26th & 27th April 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Mike Hallowell: Speaking at the Call and Contact Center Expo USA

Mike Hallowell

Chief BPO Matchmaker  -  Outsource Consultants

Strategies for Combatting Rising Outsourcing Costs at Home and Abroad

Labor shortages and wage increases have been driving up domestic call center costs at historic rates, forcing organizations to choose between higher prices and moving services abroad. As a result, costs in other markets are rising simultaneously due to an injection of new clients and increased competition. This session examines trends by geo and shares some unique innovations buyers and BPOs are implementing to maintain both bottom line and customer experience.

About Mike Hallowell

Mike Hallowell is a global sales management executive encompassing deep customer engagement experience for top-tier global brands and BPOs alike. A seasoned consultant, leader and disruptor, Mike has witnessed (and helped drive) the customer engagement revolution focused on driving industry best practices, go-to-market strategy, and brand positioning.

Mr. Hallowell has held leadership positions at several major organizations within the outsourcing industry and has established himself as a catalyst for growth and process enhancement. He has helped turn around struggling companies and guide them through major organizational changes. He has also established himself as a trusted advisor within the call center industry, bringing a deep/wide consultative approach to matching the best contact center solutions to marquee brands in the financial, healthcare, retail, and telecom verticals.