Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Mike Hallowell: Speaking at the Call and Contact Center Expo USA

Mike Hallowell

Chief BPO Matchmaker  -  Outsource Consultants

Strategies for Combatting Rising Outsourcing Costs at Home and Abroad

Labor shortages and wage increases have been driving up domestic call center costs at historic rates, forcing organizations to choose between higher prices and moving services abroad. As a result, costs in other markets are rising simultaneously due to an injection of new clients and increased competition. This session examines trends by geo and shares some unique innovations buyers and BPOs are implementing to maintain both bottom line and customer experience.