Chief BPO Matchmaker
Strategies for Combatting Rising Outsourcing Costs at Home and Abroad
Labor shortages and wage increases have been driving up domestic call center costs at historic rates, forcing organizations to choose between higher prices and moving services abroad. As a result, costs in other markets are rising simultaneously due to an injection of new clients and increased competition. This session examines trends by geo and shares some unique innovations buyers and BPOs are implementing to maintain both bottom line and customer experience.