Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Meg Vaidya: Speaking at the Call and Contact Center Expo USA

Meg Vaidya

CX Strategy Leader  -  Wayfair

Customer Service Innovation - The Wayfair Way

Wayfair is reinventing the way individuals shop, from product discovery, purchase (and remorse), to final delivery. Through this process, there is a commitment to delight the customer every step of the way. Attend this session to learn about how Wayfair’s Customer Service organization is focused on making a promise a reality, as “home is our happy place, now more than ever.”