THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Sept 1 & 2 / 2021

LVCC, Las Vegas

Mark A. Houpt: Speaking at the Call and Contact Center Expo USA

Mark A. Houpt

Chief Information Security Officer  -  DataBank Holdings, Ltd.

Data Protection in a Customer Driven World

The call or contact center is the bridge between confidential, corporate data and the outside public. Many times the public will communicate with the call center providing or asking for data that is deemed confidential. This seminar will dive into how to classify and identify data as confidential, how to handle that data (what you can and cannot discuss), how to validate the person on the other end of the contact is authorized to receive it and how to address a data breach.