Reduce AHT by ups to 35% by automating even the most complex after call documentation work.
About Kevin Terrell
Cofounder and CEO of BirchAI, the technology leader in automating After Call Work for customer service. We reduce Average Handle Time by up to 35% while improving quality, employee engagement and the customer experience.
Prior to cofounding BirchAI I worked for the Defense Intelligence Agency and CIA, GE
Capital, an internal startup at McKinsey & Company’s global healthcare practice, and as
an independent consultant across the healthcare sector. I also led business development in healthcare for the AI startup, SparkCognition. BirchAI is a venture- backed spinout from the Allen Institute for Artificial Intelligence, the top-rated AI research organization in the US.
I was a German and Political Science major at the University of Nebraska, and I did my MBA at the University of Minnesota.
