Sponsored by


Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Kevin Terrell: Speaking at the Call and Contact Center Expo USA

Kevin Terrell

Co-Founder and CEO of BirchAI  -  Birch AI

Reducing average handle time up to 35%

The world of AI automation for call centers is rapidly evolving past the prior era of hype, and best-in-class solutions are now able to replicate or even exceed human level performance on a variety of tasks. We’ll review some of these technology changes, and how best-in-class providers are able to package next generation AI into solutions that can drive big productivity and quality improvements for call center operators.