Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Ken Arakelian: Speaking at the Call and Contact Center Expo USA

Ken Arakelian

Senior Vice President & Chief Product Officer  -  ENACOMM

The Magic of Conversational Banking

Believe it or not, phones are still consumers’ support channel of choice, according to Call Centre Helper research. In fact, the voice channel supports 68% of all service interactions. Next-generation voice solutions including conversational voice banking are highly valuable to the customer experience today and will play an indispensable role in the world of widespread conversational engagement now being shaped by Silicon Valley’s tech giants.