Senior Vice President & Chief Product Officer
The Magic of Conversational Banking
Believe it or not, phones are still consumers’ support channel of choice, according to Call Centre Helper research. In fact, the voice channel supports 68% of all service interactions. Next-generation voice solutions including conversational voice banking are highly valuable to the customer experience today and will play an indispensable role in the world of widespread conversational engagement now being shaped by Silicon Valley’s tech giants.