Katy Crighton & Rick Zayas
Harte Hanks & COPC Inc.
Investing in Team Leaders for Employee Retention and Satisfaction
Research by COPC Inc. shows that an effective team leader significantly impacts employee satisfaction and retention. In this discussion on the research behind and best practices of investing in team leaders, Katy Crighton and Rick Zayas cover topics such as training for team leader success, the team leader’s role in recruitment quality, finding the right manager-to-staff ratios, and the value of frequent and meaningful one-on-ones.