Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Katy Crighton & Rick Zayas: Speaking at the Call and Contact Center Expo USA

Katy Crighton & Rick Zayas

Harte Hanks & COPC Inc.

Investing in Team Leaders for Employee Retention and Satisfaction

Research by COPC Inc. shows that an effective team leader significantly impacts employee satisfaction and retention. In this discussion on the research behind and best practices of investing in team leaders, Katy Crighton and Rick Zayas cover topics such as training for team leader success, the team leader’s role in recruitment quality, finding the right manager-to-staff ratios, and the value of frequent and meaningful one-on-ones.