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26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Jose Ferreras: Speaking at the Call and Contact Center Expo USA

Jose Ferreras

Director, Business Development  -  Confie Business Process Outsourcing (Confie BPO)

Maximize efficiency, improve business outcomes and drive service excellence

Our mission is to maximize efficiency, improve business outcomes, reduce costs, and drive service excellence for our clients by providing world-class business solutions supported by technology and validated by analytics. Our leadership team implements diverse strategies from a “solution-oriented” mindset that brings added value to our partners.

Join us to learn how we helped Bridger Insurance reduce their handle time over 25% and their abandon rate by almost 45%.

About Jose Ferreras

As Business Development Director at Confie BPO, Jose Ferreras helps organizations reduce costs and increase productivity by listening to their needs and creating tailor-made Business Process Outsourcing (BPO) solutions to improve their KPIs. Jose has over 10 years of management experience in different Call & Contact Center activities (e.g., Lead Generation/Qualification, Sales, Customer Service, Back Office, etc.) and different verticals (Energy, Healthcare, Insurance, Logistics, Fitness, etc.)