Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

John Kelvie: Speaking at the Call and Contact Center Expo USA

John Kelvie

CEO  -  Bespoken

Testing, Tuning and Monitoring for Optimal Customer Experiences

Learn how to improve CSAT, increase call deflection, and improve the overall ROI of your contact center via testing, training, and monitoring. Testing ensures your IVR and chat experiences are high-quality and scalable, training improves the speech recognition and NLU accuracy of your system, and monitoring ensures it is always available. We will review the why and how of these conversational best practices in this session.