The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

John Greenwood: Speaking at the Call and Contact Center Expo USA

John Greenwood

Compliance3 Limited

The new PCI secure telephone payment guidelines – a new paradigm.

An introduction to the new PCI Standards Security Council Information Supplement – Securing Telephone-Based Payment Card Data by Compliance3 who took the lead advisory role in drafting the new text. The seminar covers the impact of these new guidelines on contact centres and point to a new paradigm in which organisations seek to achieve the right balance between customer experience, risk and cost whilst delivering digital transformation across their organisation.