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26th & 27th April 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Jiquanda Nelson: Speaking at the Call and Contact Center Expo USA

Jiquanda Nelson

CEO – Diversity Window | Diversity, Equity and Inclusion Chair  -  PACE

Ally to Action: Unlocking Innovation through Diversity and Inclusion

Diversity and Inclusion has long been a topic about race, gender, and other demographics while organizations focus on diversifying. Despite the years of research on how diverse organizations make for better businesses, we're still not getting it right. Imagine how powerful our teams can be if we tapped into the highest potential of our people by creating space for them to be their best. Join this session as Jiquanda covers ways to use Diversity and Inclusion as a differentiator for employees, leaders, and those we serve.

About Jiquanda Nelson

Jiquanda Nelson is passionate about connecting people with opportunities at work and in their community. As CEO of Diversity Window, a Diversity, Equity and Inclusion technology organization, her team works with organizations across many industries on building meaningful DEI goals. Their solutions plus services model uses technology coupled with performing DEI audits, measuring inclusion & belonging, learning, and providing consulting on DEI strategy. Diversity Window’s goal is to make a sustainable impact for organizations, for our society, and for generations to come!

Jiquanda's work has led her to chair the DEI committee of the Face of PACE, a group of contact center leaders from many functions, levels, and leadership roles--all driven by their passion to do deep DEI work. Their work is an intentional effort to bring DEI strategy and skills to life in the contact center industry. PACE, the Professional Association of Customer Engagement, is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.