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April 26th & 27th 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Jim Payne: Speaking at the Call and Contact Center Expo USA

Jim Payne

Director of Product Marketing Ai Contact Center  -  Dialpad

Redefining Customer Engagement with AI

Nearly everything a business does is in service of its customers. Increasingly discerning consumers for B2B and B2C companies alike are pushing all of us to provide a better, faster, more effective customer experience.

This stress tests our contact centers, our agents, and the supporting technology. This changing environment creates a compelling challenge for which AI is well suited. Join us and explore the practical application of AI and how it can completely transform customer engagement in a meaningful way.

About Jim Payne

Jim Payne is Dialpad’s Director of Product Marketing for Ai Contact Center. He’s focused on continuing Dialpad’s momentum in the Contact Center space by ensuring the needs of Dialpad’s customers are being reflected in the product roadmap, and creating an enduring solution that will transform contact center operations today, and into the future.

Based in Denver, CO, he’s spent more than 10 years working in AI, Machine Learning, CCaaS and UCaaS. He’s passionate about how technology can drive meaningful business change, fly fishing, playing in the snow, music, and playing with his kids.