Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Jennifer Waite: Speaking at the Call and Contact Center Expo USA

Jennifer Waite


Deliver great experiences to your agents so they can turn that into creating great customer experiences

According to Salesforce, 71% of service agents have considered leaving their job in the past six months and 69% have considered leaving customer service roles entirely. This amplifies one of the biggest challenges that contact centers are facing since the pandemic is that employees demand more from their employer and if they don’t get it from you, they will find a place that will deliver to their needs. This means that you not only have to create a workplace that defines you as an Employer of Choice, but you also must make sure that you continue to drive towards that goal while considering the generational differences that could impact how your agents perceive your plan.