Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Sam Espinosa: Speaking at the Call and Contact Center Expo USA

Sam Espinosa

VP  -  Next Caller

The Future of Call Center Authentication and Fraud Detection

As criminals get smarter in how they break through traditional contact center systems, businesses need to get smarter about how they protect their customers. Being able to reduce the reliance on knowledge based authentication systems, PINs, and one-time passcodes that are easily compromised not only gives businesses the trust they need to proceed, but also gives their customers a better experience.