Sponsored by

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Las Vegas Convention Center

April 24th & 25th 2024

Apr 24 & 25 / 2024

LVCC, Las Vegas

Jason Ten-Pow: Speaking at the Call and Contact Center Expo USA

Jason Ten-Pow


Transforming Customer Data into Effective Supervisor Direction

The high rate of agent turnover & a weak candidate pool makes building & maintaining a high-performing team of agents difficult. Accelerated & targeted training allows agents to reach peak performance sooner. But how? Our seminar will discuss how a global contact center is using data & analytics to accelerate training & improve agent performance while reducing customer effort & improving satisfaction.

-Collecting customer data and transforming it into customer knowledge

-Sharing customer knowledge across the entire organization

-Acting frequently based on the customer knowledge they have acquired