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April 26th & 27th 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Jaime Scott: Speaking at the Call and Contact Center Expo USA

Jaime Scott

EvaluAgent

Stop Playing With Quality; Use Auto-QA to Get it Right

With ever-increasing competition and customer demand, the modern contact center must evolve to ensure its offering positive customer experiences. But, when evaluating customer interactions, it can be a lengthy and manual process, so you don’t get a true representation of the customer service offered. That’s where Auto-QA helps.

About Jaime Scott

CEO of EvaluAgent, Jaime Scott, leads the team on their mission to fix the Quality Assurance and help operational leaders improve the performance of front-line teams.

With over 25 years background in Customer Experience Improvement, Jaime's career has seen him run global Quality Assurance teams and direct multi-national operations for some of the world's most famous brands, including Barclay's, Marks and Spencer, EE and Vertex, before co-founding EvaluAgent in 2012.

Using real-world examples, past experiences and sharing his own hard-earned learnings, Jaime's interactive presentations leave audiences with practical takeaways that can be used to deliver tangible improvements across the Contact Centre.