Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Hardy Myers: Speaking at the Call and Contact Center Expo USA

Hardy Myers

SVP, Business Development & Strategy  -  Cognigy

How to Power Up Your Contact Center with Conversational AI

The service gap is widening. Why?

Enterprise contact centers struggle to meet today’s demand for instant, personalized service across channels. 66% of customers are frustrated before they even start talking with a customer service rep.

Conversational AI is rewriting the customer service rulebook. This doesn't mean replacing one system with another to do the same process better or faster, but to create entirely new processes and possibilities out of these new opportunities. Join Hardy, SVP of Business Development & Strategy at Cognigy, as he explains that providing the CX your customers expect boils down to three main pillars.

Rethink your strategy into one that puts AI at the heart of your contact center, which is customer-driven, not machine-led.