The Call and Contact Center Expo USA logo

Sept 1 & 2 / 2021

LVCC, Las Vegas

Fred Stacey: Speaking at the Call and Contact Center Expo USA

Fred Stacey

General Manager  -  Cloud Call Center Search

Beyond AI: Established Technology May Be the Next Big Thing

Artificial intelligence is undeniably THE topic in contact center technology, but it’s not the only game in town. Learn about the technology acquisitions being pursued by leading companies, and why advancements in foundational technology are quietly plotting major industry disruption.

About Fred Stacey

Fred Stacey is the General Manager and Co-Founder of Cloud Call Center Search, a division of Outsource Consultants. Fred has worked in the contact center industry for over 25 years, where he’s gained direct experience in nearly every aspect of the business - from manning the phones to overseeing global operations and serving as COO of contact center technology firms. He’s turned around failing call centers, been involved in successful startups, and architected technology acquisitions and build-outs.

As General Manager of Cloud Call Center Search, he assists companies in identifying the right technologies for their contact center needs and is constantly evaluating products from artificial intelligence to workforce optimization – and everything in between.