The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Frank Sherlock: Speaking at the Call and Contact Center Expo USA

Frank Sherlock


The Paradigm Shift to Automated QA and Real-Time Feedback

The opportunities to dramatically and sustainably improve Quality Assurance and agent performance in your contact centre are real. By automating the monitoring, categorizing, tagging and scoring of 100% of your agent/customer interactions, your organization can now migrate from random call manual scoring to timely, comprehensive automated scorecards and yes, even real-time performance feedback.

Join CallMiner’s Frank Sherlock for a vendor agnostic overview of how real organizations are making the journey from manual scoring to designing and implementing a successful post contact automated agent scoring and real-time performance feedback systems.